Gravic Group KAM & Sales Manager
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Job Overview
Drive and develop sales performance by providing strategic management of key accounts and supervising the sales team (KAM + Sales Reps). Responsible for revenue and margin growth and customer loyalty, he/she defines the development strategy in close collaboration with the Sales & Marketing Group Director and ensures its operational implementation.
Key Objectives
- Team Managament and Development
- Growth turnover and margin
- Retention rate and satisfaction of key customers
- Development of new strategic accounts and segments
- Improvement in the conversion rate from quotes to orders
- Efficency of the KAM/Sales team (cost management and Improvement)
Key Responsibilities
1. Management and Leadership
- Supervise, motivate, and support the internaional sales team (KAM + Sales Reps)
- Set clear objectives and monitor their achievement
- Support teams in the field
- Develop the team’s skills (coaching, training, feedback)
2. Sales Growth and Strategy
- Work closely with the Sales & Marketing Director to:
- Define the annual sales action plan in line with the company’s strategy
- Translate the overall strategy into concrete operational actions
- Ensure consistency between marketing and sales
- Identify areas for improvement in the customer experience
- Participate in defining new offers/solutions
- Identify new markets, segments, and growth drivers
- Monitor the competition and market developments
3. Key Account Support
- Define and implement a key account strategy.
- Negotiate framework agreements and complex contracts.
- Build lasting relationships with key clients and identify new opportunities
4. Performance Monitoring / Reporting
- Track and measure the performance of accounts, ensuring that service levels meet or exceed expectations.
- Establish relevant KPIs and ensure regular reporting to management.
- Optimize sales processes (CERM, prospecting, offers, visit report, follow-up).
Knowledge / skills / profil
Training / Experiences:
- Master’s degree in business, marketing, engineering, or equivalent (business school/engineering school/university).
- Minimum of 7 to 10 years of B2B sales experience (in industry or a related sector).
- Proven experience in managing complex international key accounts and sales teams, in business and people manegement too.
- Experience in negotiating strategic contracts and long sales cycles
Hard skills
- Strategic vision and business acumen
- Project management: coordination of internal and external actions, meeting deadlines and commitments.
- Natural leadership, ability to unite and motivate a team
- Excellent negotiation and closing skills; Proficiency in B2B sales techniques: long sales cycle, complex negotiation, solution selling
- Financial and commercial analysis: ability to read a customer P&L, calculate margins, ROI, etc.
- Strong results orientation and customer focus
- Proficiency in CRM, analysis, and reporting tools
- Good level of English and French
Soft skills
- Strategic vision and business acumen
- Ability to persuade, influence, and build trust.
- Analytical mind and quick decision-making.
- Rigorous, organized, and autonomous.
- Building culture of trust
- Empathic Leadership and team development
- Strong collaboratuon and relationship building
- Strong customer focus: service-oriented, active listening, ability to understand customer issues.
- Negotiation and diplomacy: ability to manage complex discussions with a variety of stakeholders.
- Cross-functional leadership: ability to mobilize internal teams (technical, production, quality) around customer needs.
- Clear and impactful communication: both written and oral, in English.
What we offer
- A stable international company with continuous development opportunities
- Exciting work environment in a growing business sector
- A young and innovative team
Please send your application to [email protected].