Job Overview

Building and sustaining strong relationships with our company’s most valuable clients is the responsibility of the Key Account Manager (KAM), who will act as the main point of contact, manage key accounts, guarantee client satisfaction, and spot growth opportunities. The KAM will collaborate closely with cross-functional teams to guarantee the best possible service and the provision of customized solutions that are tailored to each key account’s particular requirements.

The KAM is also responsible for maintaining relationships with key accounts, i.e., the most important and strategic customers for the company.

Key Objectives

• Develop and maintain relationships with major customers.
• Gain an in-depth understanding of the customer’s challenges, needs, and objectives.
• Create long-term value for the customer and the company.
• Build loyalty by anticipating expectations and offering tailor-made solutions.

Key Responsibilities

1. Account Management

• Own and manage the budget for assigned key accounts, ensuring profitability and alignment with company financial goals.
• Build and maintain long-lasting relationships with decision-makers at client organizations.
• Act as the voice of the customer within the company, advocating for their needs and ensuring their satisfaction.
• Proactively manage client expectations and identify potential risks to ensure a high level of client retention.

2. Sales Growth and Strategy

• Develop and implement account strategies to meet the client’s long-term goals and drive revenue growth.
• Identify new business opportunities within existing accounts by understanding clients’ evolving needs.
• Stay informed about industry trends, competitors, and market conditions to anticipate client needs and potential challenges.
• Leverage market insights to position the company’s solutions effectively.

3. Consulting with Clients and Developing Solutions

• Understand client business challenges and offer tailored solutions.
• Provide strategic insights and consultative support to help clients achieve their goals.
• Propose customized solutions by adapting the offer to the client’s objectives.

4. Performance Monitoring

• Track and measure the performance of accounts, ensuring that service levels meet or exceed expectations.
• Regularly conduct performance reviews with clients to assess the quality of service and identify areas for improvement.
• Develop long-term planning by building an action plan with milestones and success indicators.

5. Negotiation and Contract Management

• Lead contract renewal negotiations, ensuring mutually beneficial terms and maintaining profitability for the company.
• Take responsibility for settling the margin policy.
• Manage complex contracts and strategic discussions.
• Negotiating and implementing price increases

6. Internal Coordination and Strategic Role

• Work with other departments to meet the specific needs of the account.

• Act as the client’s ambassador within the company. The KAM does not just sell a product: they build a relationship of trust, often over several years, and act as a growth partner for their client.
• Comply with current standards and organization according to audits

Knowledge/skills/profil

Strategic and organizational skills:

• Strategic vision: ability to identify development opportunities for clients.
• Project management: coordination of internal and external actions, meeting deadlines and commitments.
• Autonomy and rigor.
• Market and competitive intelligence: to anticipate needs and adapt the offer.
• Technical and professional skills
• Knowledge of the industrial sector: understanding of products, manufacturing processes, and technical constraints.
• Proficiency in B2B sales techniques: long sales cycle, complex negotiation, solution selling.
• Strategic account management: ability to develop and retain key accounts.
• Financial and commercial analysis: ability to read a customer P&L, calculate margins, ROI, etc.
• CRM & digital tools: proficiency in tools

Interpersonal skills

• Strong customer focus: service-oriented, active listening, ability to understand customer issues.
• Negotiation and diplomacy: ability to manage complex discussions with a variety of stakeholders.
• Cross-functional leadership: ability to mobilize internal teams (technical, production, quality) around customer needs.
• Clear and impactful communication: both written and oral, in English and Hungarian.

Please send your application to [email protected].